Privacy Policy
Green Arcs Limousine
Effective Date: September 10, 2024
At Green Arcs Limousine, we understand that your personal information is private—and we intend to keep it that way. Whether you’re booking a luxury ride through our website, using our mobile app, or just exploring what we offer, we want you to feel confident that your data is handled with care, transparency, and respect.
This Privacy Policy applies to all users who engage with our services in Dubai, United Arab Emirates, whether through our website or mobile application. It outlines how we collect, use, share, and protect your personal data, in compliance with UAE privacy laws and global best practices.
1. What We Collect
We only collect the information that’s necessary to provide you with a smooth and secure experience.
Information You Provide to Us:
Full name
Mobile number
Email address
Pickup and drop-off locations
Payment information (processed securely by trusted third-party providers)
Information We Collect Automatically:
Device type and browser information
Location data (only if you give permission)
App and website activity (such as pages visited, IP address, and actions taken)
We do not collect any sensitive personal information unless clearly needed and with your permission.
2. Why We Collect It
We use your information to:
Confirm and manage bookings
Communicate with you about your ride
Improve how our website and mobile app perform
Protect against fraud or unauthorized access
Fulfill our legal and operational obligations under UAE law
We only collect the data we truly need—and nothing more.
3. How We Share Your Data
We do not sell or rent your information.
We may share data with:
Our chauffeurs and operations team (for ride coordination)
Secure payment processors (to complete transactions)
Service providers such as Google Maps (for route support)
Legal or regulatory authorities if required by UAE law
All third parties we work with are expected to handle your data with the same level of care.
4. Location Permissions (App Only)
If you allow it, the app may access your location to:
Help drivers find you
Provide accurate time estimates
Improve your experience
You can turn off location access anytime in your phone’s settings. Please note that some features may not work without it.
5. Cookies and Website Tracking
On our website, we use cookies to:
Make your experience faster and easier
Remember your preferences
Understand how our site is being used
You can manage or block cookies through your browser settings.
6. How We Keep Your Information Safe
We take your privacy seriously and use up-to-date security practices:
SSL encryption
Secure servers
Access restrictions for authorized staff only
While no system is 100% perfect, we constantly work to keep your data safe and protected.
7. Your Rights (Under UAE Law)
You have full control over your personal information. At any time, you can:
Ask what information we hold
Request changes or updates
Ask for your data to be deleted (unless we’re legally required to keep it)
Withdraw your consent to optional data uses
Simply send us an email and we’ll be happy to assist.
8. Children’s Privacy
Our services are meant for adults. We do not knowingly collect data from children under 13. If we learn that a child’s data was submitted, we will remove it immediately.
9. Legal Jurisdiction
This Privacy Policy follows the laws of the United Arab Emirates, including any applicable rules from the TDRA (Telecommunications and Digital Government Regulatory Authority).
10. Policy Updates
We may update this policy from time to time to stay compliant and transparent. Any updates will be posted here on our website and in our app.
11. Contact Us
If you have any questions about this policy or how we handle your data, please reach out:
Green Arcs Limousine
Office # 4302 D – Aspin Commercial Tower
Shaikh Zayed Road, Dubai – UAE
Phone: +971 52 629 4273
Email: info@greenarcslimousine.com
Website: www.greenarcslimousine.com